![]() You will be required to provide proof of purchase from JB HI-FI. To obtain a refund or any other remedy please visit your nearest JB Hi-Fi store or contact us. This Policy only sets out the minimum time periods within which JB HI-FI will offer you a refund, replacement or repair and your rights under the ACL may extend beyond these time periods. JB HI-FI will provide a refund, replacement or repair in accordance with the JB Hi-Fi Minimum Voluntary Warranty Policy set out in this document. ![]() You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.Ĭonsumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. Services must be carried out with care and skill. For example, the ACL requires that goods must be free of defects, and do what they are meant to do. The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. ![]() Understanding your rights for Consumer Electronic Devices, Home Appliances and Home Entertainment Products The Australian Consumer Law and Your Rights
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